Privacy Policy

Prosperous Commerce Inc., d/b/a Hyphenate (“Hyphenate”, “we,” “us,” or “our”) has prepared this Privacy Policy to explain (1) what personal information we collect, (2) how we use and share that information, and (3) your choices concerning our information practices.

At Hyphenate, we automate revenue, cash, close, and reporting processes with built-in audit trails — delivering outputs CFOs trust to free teams for strategic impact, reduce risk, and unlock visibility across systems.

This Privacy Policy applies to personal information that we collect in connection with our website(s), and any other products and/or services operated by us that link to this Privacy Policy (the “Services”). This Privacy Policy does not apply to our services for businesses. If you are a customer of Hyphenate, this Privacy Policy does not apply to personal information or other data and information that we process on your behalf as your service provider.

Business contact information: if you are a representative of one of our actual or prospective customers, suppliers or business partners, we may collect personal information about you (such as your name, work email, place of work, role, and other contact details) when entering into an agreement with your company or otherwise during the course of our relationship with your company.

Feedback or correspondence, such as information you provide when you contact us with questions, feedback, reviews, or otherwise correspond with us online.

Usage information, such as information about how you use the Services and interact with us.

Marketing information, such as your preferences for receiving communications about our activities, services, and publications, and details about how you engage with our communications.

Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

We may obtain your personal information from other third parties, such as marketing partners, publicly-available sources and data providers, for the purposes of marketing products and services that may interest you, delivering personalized communications, and other similar activities. In addition, we may maintain pages on social media platforms, such as LinkedIn, X, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information.

We and our service providers may automatically log and combine information about you, your computer or mobile device, and your interactions over time with the Services, online resources, and our communications, such as:

Device data, including your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, and general location information such as city, state, or geographic area.

Usage data, including pages, screens and features you viewed, accessed and used, how long you spent on them, the website you visited before browsing to the Services, navigation paths, access times and duration, and whether you have opened or engaged with our communications such as marketing emails.

Website visitor identification. When you visit our website, we and our vendors (Unify and RB2B) may use cookies, device identifiers and IP addresses to identify the company you work for and, for visitors in the United States, to match your browser against the vendor’s database so that we can learn your name, job title and business contact details. We use this information to understand which organizations are interested in our services and to follow up with them. We do this only where you have accepted marketing cookies or where the law allows it without consent, and you can turn it off at any time in Cookie settings in the footer of every page.

We use a combination of our own and third-party tools for automatic data collection. For more information, including on our use of cookies, please visit our Cookie Policy.

We will use your personal information to perform our contractual obligations, when it is in our legitimate business interests or based on your consent, including to:

Provide, operate, maintain, secure and improve our Services.

Provide information about our Services.

Communicate with you about our Services, including by sending you announcements, updates, security alerts, and support and administrative messages.

Respond to your requests, questions and feedback.

It is in our legitimate business interests to improve and keep our Services safe, which includes:

Enriching your user experience and customizing your relationship with us;

Protecting the security of our Services;

Preventing and detecting security threats, fraud or other criminal or malicious activities; and

Administering content, promotions, sweepstakes, surveys, voting polls and other website features.

We may from time to time send you direct marketing communications as permitted by law, including notifying you of special promotions, offers and events via email. Unless we are required to obtain your consent, we will rely on our legitimate business interests to market to you. You may opt out of our marketing communications as described in the “Opt out of marketing communications” section below.

It is in our legitimate business interests to use personal information to develop, analyse and improve the Services and our business. By default, we do not use content our users upload or otherwise make available to us to train or improve our models. We may use certain usage data and other telemetry for research and development purposes. Where personal information is included, we may create aggregated, de-identified, or anonymous data from it, and may use and share that anonymous data with third parties for our lawful business purposes.

To comply with our legal obligations or when it is in our legitimate business interests, we may use personal information to:

Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims).

Audit our internal processes for compliance with legal and contractual requirements and internal policies.

Enforce the terms and conditions that govern our Services.

Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Service providers: we may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate our Services (such as lawyers, bankers, auditors, insurers, and providers that assist with hosting, analytics, email delivery, marketing, and database management).

Authorities and others: we may disclose your personal information to law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.

Business transfers: we may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction such as a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. We will make reasonable efforts to require the recipient to honor this Privacy Policy.

Affiliates: we may share personal information with our current and future affiliates — an entity that controls, is controlled by, or is under common control with us — who may use it consistent with this Privacy Policy.

Depending on where you are based, and as provided under applicable law and subject to any limitations in such law, you may have the right to:

access your personal information;

correct incomplete or inaccurate data we hold about you;

ask us to erase the personal information we hold about you;

ask us to restrict our handling of your personal information;

receive any personal information we hold about you in a structured, commonly used, machine-readable format, or have it transmitted to another company;

object to how we are using your personal information; and

withdraw your consent to us handling your personal information.

Requests can be made to privacy@hyphenate.ai. You may update or correct information about yourself by emailing us at privacy@hyphenate.ai. Prior to responding, we may require you to verify your identity. Depending on where you reside, you may be entitled to empower an “authorized agent” to submit requests on your behalf; we will require authorized agents to confirm their identity and authority. You are entitled to exercise these rights free from discrimination. We may have valid legal reasons to refuse your request, and will inform you if that is the case.

If you are a California resident, you have the right to know what personal information we collect about you and how we use and share it; to request that we delete it; to request that we correct it; to opt out of any sale or sharing of your personal information; and not to be treated differently for exercising these rights. We do not sell personal information. Our use of advertising cookies and pixels on our website may count as “sharing” for cross-context behavioral advertising under California law. You can opt out of sharing at any time through the Your Privacy Choices or Cookie settings links in the footer of every page by turning off marketing cookies; this applies to the browser you are using. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sharing for that browser and set no optional cookies; if you have saved a cookie choice in Cookie settings, that choice remains in effect until you change it there. To exercise any other right, email privacy@hyphenate.ai. We will verify your identity before acting on a request and will respond within the time the law allows. You may authorize an agent to make a request for you; we will ask the agent to show that authority.

You may opt out of email communications by following the opt-out or unsubscribe instructions at the bottom of the email.

We are based in the United States. When your data is transferred to us it will be processed in the United States and in any countries where our service providers operate. Such countries may not provide the same protections as the data protection laws where you are based. When we transfer data, we rely on this policy and ensure relevant safeguards are in place — for example, if you are in the EEA, Switzerland, or the UK, an adequacy decision by a competent authority, contractual protections, or an available derogation. We also work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

We may retain your personal information for as long as it is reasonably needed to maintain and expand our relationship and provide you with our Services; to comply with our legal and contractual obligations; or to protect ourselves from potential disputes. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements.

Our Services may contain links to other websites, mobile applications, and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third-party websites, applications or services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read their privacy policies.

We use reasonable organizational, technical and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration and destruction of personal information we maintain. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure; while we strive to protect your personal information, we cannot guarantee its security. If we are required to notify you about a situation involving your data, we may do so by email or telephone to the extent permitted by law.

Our Services are not intended for children, and we do not collect personal information from them. We define “children” as anyone under 18 years old. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete it. If you believe we might have any information from or about a child, please contact us using the information below.

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date of this Privacy Policy and posting it on our Services. We may also provide notification in another way that we believe is reasonably likely to reach you, such as via email.

Any modifications will be effective upon our posting the new terms and/or upon implementation of the changes on our Services. Your continued use of the Services after the posting of any modified Privacy Policy indicates your acceptance of the modified terms.

Prosperous Commerce Inc., d/b/a Hyphenate, 1450 Broadway, Suite 15-103, New York, NY 10018, United States, is the controller of your personal information. If you have any questions or concerns, you can reach us by email at privacy@hyphenate.ai, by post at that address, or through the privacy request form linked in the footer of every page. If you wish to lodge a complaint about how we process your personal information, please contact us at privacy@hyphenate.ai. Depending on where you reside, you may have the right to complain to a data protection regulator where you live or work, or where you feel a violation has occurred.

In line with Article 27 of the General Data Protection Regulation (“GDPR”), we have appointed the European Data Protection Office (“EDPO”) as our GDPR Representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR:

By using EDPO’s online request form: https://edpo.com/gdpr-data-request/

By writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium.